Warranties & Guarantees

Ensuring quality and peace of mind

Exceeding expectations

We understand that choosing the right windows and doors for your home is an important decision. We want you to feel confident and secure in your choice, which is why we stand behind the craftsmanship and durability of our uPVC windows and doors with a guarantee that reflects our commitment to your satisfaction.

Crafted with precision and care, we ensure that each window and door not only meets, but exceeds your expectations. We believe in the longevity and reliability of our products, providing you with a sense of security and comfort for years to come.

Maintenance is easy

uPVC window frames are known for their low maintenance requirements. They typically only need cleaning every few months, depending on your location. With our weather-resistant and high-quality windows and doors, keeping them clean is a breeze.

Our dedicated professionals can address any concerns promptly, simply book a service call to address any issues. 

Hardware reliability – a choice for endurance and peace of mind

When selecting our standard hardware, which is supported by a 10-year warranty, you’re investing in lasting quality. We also offer a 2-year guarantee on electronic door locks and key cylinders, and 1-year guarantee on M-Tech hinges.

Our commitment to durability ensures that all options withstand the test of time, delivering consistent performance and reliability. Whether it’s the robustness of our standard hardware or the added protection of the Tricoat-Plus technology, our hardware solutions are engineered with precision and care to meet your expectations for years to come. 

Assured quality – 10-year cover on profiles, glass, and hardware

Our profiles, glass, and standard hardware are all backed by a comprehensive 10-year guarantee, ensuring peace of mind for our customers. This guarantee encompasses the durability, performance, and structural integrity of our UPVC windows and doors, reflecting our commitment to quality craftsmanship and customer satisfaction. With stringent quality control measures in place, we stand behind the reliability and longevity of our products. Whether it’s resisting the elements, maintaining energy efficiency, or upholding aesthetic appeal, our UPVC solutions are designed to withstand the test of time.

We are here to help

You can rely on the durability and performance of our windows, backed by the assurance that our responsive and knowledgeable team is ready to assist you should any unlikely issues arise.

Our product certifications

RAL Certified

Our window and door frame profiles hold RAL certification and undergo frequent quality assessments. RAL Quality Marks signify products and services produced or rendered according to stringent quality standards, consistently monitored by independent test institutes. This ensures the enduring functionality of our windows and doors, promising years of enjoyment and satisfaction for our customers.

European CE quality mark

The CE marking, issued by the European Committee for Standardization, serves as a quality endorsement. It establishes product characteristics and performance levels for windows and doors made of all materials across the European market. This certification confirms adherence to relevant European standards and guidelines, facilitating seamless trade across the continent by eliminating trade barriers. 

A leading environmental product – ecologically certified

One of our key advantages lies in the recyclability and reusability of PVC. Certified quality to us encompasses having the eco-balance of our products verified by an impartial entity. Thus, a European Product Declaration (EPD) has been commissioned from the Institute for Construction and the Environment, adhering to ISO 14025 and EN 15804 standards.

Frequently asked questions

The uPVC profile undergoes precision cutting and welding, with steel insertion and the fitting, testing, and glazing of opening and locking hardware all taking place in our Christchurch factory. Additionally, our glass is custom processed and cut in Christchurch by Viridian Glass. 

PVC is short for polyvinyl chloride, a type of plastic widely used in construction and various industries since the 1950s. uPVC, or unplasticised PVC, is a specific form of PVC that is highly suitable as a material for window frames. 

Its versatility allows it to be used in diverse applications, ranging from window frames and pipes to everyday items like credit cards, water bottles, and blood bags. 

Absolutely. The roots of uPVC windows trace back to 1959 when the first commercially available windows graced homes in Germany. Over the years, technology has advanced, and yet, some of those initial uPVC windows are still standing strong. In fact, more than 60% of European homes now boast the reliability of uPVC windows and doors. 

Absolutely. Our PVC profiles are crafted with New Zealand’s climate in mind, including those intense UV rays. The same robust formula stands resilient in high UV areas worldwide, from the Middle East to Australia and Latin America. 

Definitely. Many of our customer projects involve renovations. We understand the importance of preserving character, and our robust uPVC frames are perfect for bungalows and villas.

No. “uPVC windows” refers only to the frame material. We have access to the same glass options as aluminium and wood window suppliers through our partnership with Viridian Glass based in Christchurch. Most common options include: 

  • Standard Double Glazing – no argon, no Low E 
  • Planitherm XN Double Glazing – includes argon and Low E 

Its versatility allows it to be used in diverse applications, ranging from window frames and pipes to everyday items like credit cards, water bottles, and blood bags. 

Regular cleaning and maintenance are essential for all windows, as they can accumulate stains and damage over time due to pollution, weather, and various other factors. By adhering to proper cleaning and maintenance guidelines, you can optimize the appearance, functionality, and longevity of your windows.

To simplify the process, we have created a straightforward guide to assist you in caring for your windows.

Navigating the regulations for planning permission can be intricate and perplexing, particularly in determining when it is required or not. Permitted Development offers the opportunity to undertake specific home development projects without the necessity for planning permission. However, it is crucial to accurately adhere to planning guidelines to prevent any costly errors. Talk to one of our team today to find out more.

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