Last updated: 27 September 2024

NK Windows Ltd (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This privacy policy explains how we collect, use, and protect your personal data when you visit our website www.nkwindows.co.nz, contact us, or use our services. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and postal address when you contact us through forms on our website or subscribe to newsletters.
• Purchase Information: Details related to the products or services you purchase from us, including payment details (processed securely by third-party payment providers).
• Technical Information: Your IP address, browser type, operating system, and browsing behavior when interacting with our website, collected through cookies and analytics tools.
• Communication Data: Information contained in any correspondence you send to us, including support queries and feedback.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide products and services: We use your contact and purchase information to fulfill orders, provide customer support, and communicate with you about your account or purchases.
• To improve our website and services: We analyze technical data to enhance our website’s functionality and user experience.
• Marketing and Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, and updates. You can opt-out of receiving these communications at any time.
• Legal Compliance: We may use your information to comply with legal obligations or to respond to government authorities when required.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services to you. These service providers are required to keep your information confidential and use it only for the purposes specified by us.

We may also disclose your personal information if required by law or if we believe that such action is necessary to:

• Comply with legal obligations.
• Protect our rights, property, or the safety of NK Windows or others.

4. Cookies and Analytics

Our website uses cookies to enhance user experience and gather information about traffic patterns and user behavior. Cookies are small text files stored on your device that help us analyze web traffic or remember your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of the website.

We also use third-party analytics tools (e.g., Google Analytics) to monitor website traffic and usage patterns. These tools collect anonymized data and do not identify individual users.

5. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccuracies in your personal information.
• Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
• Object: Opt-out of direct marketing communications or restrict certain types of data processing.

To exercise any of these rights, please contact us at the email provided below.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it or as required by law. After that, your data will be securely deleted or anonymized.

8. Links to Third-Party Websites

Our website may contain links to external websites. Please note that we do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or relevant laws. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

NK Windows Ltd
17 Hammersmith Drive, Wigram, Christchurch 8042
03 344 3126

This policy ensures NK Windows remains compliant with New Zealand’s privacy laws and international privacy standards such as GDPR, while being transparent about how they handle customer data.